Contact SSIPTV Support
Questions about SSIPTV, Samsung/LG setup, or your order? We reply 24/7 — typically within 30 minutes.
Ways to Reach Us
💬 Live Chat
Click the chat icon in the bottom-right corner of any page. Real humans — not a bot — 24/7.
⚡ Typical Response Time
Under 30 minutes, any time of day or night. Refund requests are processed within 24 hours.
🌐 For Samsung & LG Users
If your Smart TV shows "Invalid URL" or "No playlist", re-open Simple Smart IPTV and re-paste the M3U URL we emailed. If it still fails, attach a screenshot — we'll respond with the exact fix.
🔗 Before You Contact Us
Many questions are answered in our FAQ or setup guide.
What to Include in Your Message
The fastest replies go to messages that arrive with the details we need to act on. Include whichever of these apply:
- Your device and model — for example, the Samsung or LG TV model, Firestick generation, or Android phone. Setup fixes are often model-specific.
- The email you used to order — it lets us pull up your plan and access details straight away.
- A screenshot of any error message, such as "Invalid URL" or an empty playlist.
- What you have already tried — a restart, re-pasting your M3U URL, or a different channel. It saves us suggesting the same steps again.
For order or payment questions, mention the plan duration you purchased. For refunds, see the refund policy first — the 30-day money-back guarantee covers every plan, and refund requests are processed within 24 hours.